Terminology Index

Glossary

64 terms starting with "E"

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E
32

External IR Support

Outside help brought in during an incident, such as incident-response retainers, forensics specialists, or threat-intelligence providers, when an incident exceeds the internal team's capacity, expertise, or capacity for objectivity.

Few organizations can handle every incident alone, so external IR support, retained responders, forensic specialists, malware analysts, or negotiators, supplements the internal team for major or specialized incidents. Knowing when and how to engage it (often arranged in advance via a retainer) is part of incident preparedness. It brings surge capacity and deep expertise, but must be integrated smoothly with internal responders to be effective.

Introduced in: Incident Response Operations

Examples

  • Activating an incident-response retainer for a major breach.
  • Bringing in forensic specialists for analysis beyond the team's expertise.
  • Arranging a retainer in advance so external help is ready when needed.

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