Terminology Index
Glossary
1801 terms
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Initial Communication
The first communications sent when an incident is confirmed, notifying the right internal people and stakeholders that an incident is underway, establishing channels and cadence so coordination starts on the right foot.
Initial communication kicks off an incident's information flow: alerting responders and key stakeholders that an incident is confirmed, conveying what is known so far, and establishing the channels, roles, and cadence for updates. Getting it right, timely, accurate, to the right audience, sets the tone for a coordinated response, while a poor or absent start breeds confusion. It precedes and frames the ongoing communication an incident requires.
Introduced in: Incident Response Operations
Examples
- Notifying responders and stakeholders that an incident is confirmed.
- Conveying what is known so far and establishing update channels.
- Setting the cadence and roles for incident communication early.
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