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Operational Evidence

Compliance evidence showing that a control operated consistently over time, logs, tickets, records of recurring activities, as opposed to point-in-time proof, demonstrating the control works in practice, not just on paper.

Operational evidence proves a control was actually performed over a period: records of access reviews conducted each quarter, patch logs over months, ticket histories, monitoring outputs. Auditors increasingly want this rather than a single snapshot, because it shows the control operates continuously, not merely that it exists. Gathering operational evidence is central to demonstrating effective controls in audits like SOC 2 Type II, and it shapes how compliance programs collect and retain proof.

Introduced in: Cloud Compliance and Frameworks

Examples

  • Providing quarterly access-review records as operational evidence.
  • Showing patch logs over months that a control ran continuously.
  • Supplying ticket histories proving a process operated over time.

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