Terminology Index
Glossary
1801 terms
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Process Policy Metrics
Metrics measuring how well the policy-management process itself is running, drafting cycle times, review timeliness, exception handling, retirement, separate from measuring individual policy effectiveness.
Process policy metrics judge the policy-management function: how quickly policies move through drafting and approval, whether reviews happen on schedule, how exceptions are processed and aged, whether retirement occurs when needed, how the library evolves. They complement effectiveness measurement (which gauges whether policies achieve their goals) by showing whether the program itself operates well. Together they let GRC manage the policy program as a measured, improving operation.
Introduced in: Policy Writing in Practice
Examples
- Tracking how long policies take from draft to approval.
- Measuring whether reviews happen on the planned schedule.
- Reporting exception aging and retirement timeliness.
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