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32

Case Management System

The tool a SOC uses to create, track, and document investigation cases, holding alerts, evidence, actions, and outcomes in one place. It provides structure, accountability, and an audit trail for security operations.

A case management system (often part of a SOAR or ticketing platform) centralizes investigative work so cases are organized, assignable, and traceable. It supports handoffs, enforces process, and generates the metrics and audit records that let a SOC measure and improve its operations.

Introduced in: SOC Analyst Fundamentals

Examples

  • Tracking all open investigations and their owners in one platform.
  • Documenting evidence and actions against a case for later audit.
  • Generating metrics on case volume and resolution time from the system.

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