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Severity Classification

Categorizing incidents by severity (critical, high, medium, low) using defined criteria, so response, escalation, and reporting follow consistent rules rather than ad-hoc judgment.

Severity classification puts incidents on a scale, often based on impact, scope, and sensitivity, so the organization responds proportionally. Clear criteria (what makes something critical versus high) avoid disputes mid-incident and trigger the right escalation, communication, and reporting paths. As an incident-response operations practice, severity classification underpins consistent response and is closely tied to major-incident declaration thresholds.

Introduced in: Incident Response Operations

Examples

  • Classifying an incident as critical based on defined impact and scope criteria.
  • Triggering executive notification when severity exceeds a threshold.
  • Using consistent criteria so severity isn't disputed mid-incident.

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