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Passkey Adoption

The practice and challenges of rolling out passkeys to users in a consumer identity context, driving uptake of phishing-resistant passwordless credentials while supporting fallback and diverse devices.

Passkey adoption is the customer-identity work of getting users to actually use passkeys: designing enrollment that is easy, handling users across many devices and platforms, providing sensible fallback for those who can't or won't use passkeys yet, and migrating from passwords over time. Because passkeys offer phishing-resistant, passwordless sign-in, driving adoption improves both security and user experience, but real-world rollout must manage device diversity, recovery, and gradual transition.

Introduced in: Customer Identity and Access Management

Examples

  • Designing easy passkey enrollment to drive consumer uptake.
  • Supporting fallback for users not yet using passkeys.
  • Migrating users from passwords to passkeys over time.