Terminology Index
Glossary
2953 terms
C32
Case
A record that groups the alerts, evidence, actions, and notes related to a single investigation in a SOC. It is the unit of work analysts open, work, and close, keeping an investigation organized and auditable.
Rather than handling alerts in isolation, analysts consolidate related signals into a case that holds the full story: what triggered it, what was found, what was done, and how it was resolved. Cases create accountability and an audit trail and are managed through a case management system across their lifecycle.
Introduced in: SOC Analyst Fundamentals
Examples
- Opening a case to investigate a suspicious login and attaching related alerts.
- Recording evidence and analyst actions within a single case.
- Closing a case with a documented disposition and summary.
