Terminology Index

Glossary

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Case

A record that groups the alerts, evidence, actions, and notes related to a single investigation in a SOC. It is the unit of work analysts open, work, and close, keeping an investigation organized and auditable.

Rather than handling alerts in isolation, analysts consolidate related signals into a case that holds the full story: what triggered it, what was found, what was done, and how it was resolved. Cases create accountability and an audit trail and are managed through a case management system across their lifecycle.

Introduced in: SOC Analyst Fundamentals

Examples

  • Opening a case to investigate a suspicious login and attaching related alerts.
  • Recording evidence and analyst actions within a single case.
  • Closing a case with a documented disposition and summary.